Privacy Policy

Last updated: 23 July 2026

This Privacy Policy explains how FROZEN SKINS LTD, operating under the name FrozenTextures, collects, uses, stores, shares, and protects personal data when you visit frozen-textures.com, create an account, purchase Credits or Store products, use the AI texture generator, download files, or contact us.

This Privacy Policy applies to the FrozenTextures Website, account area, Credit wallet, AI texture generator, Store, downloads, support services, and related features.

1. About FrozenTextures

FrozenTextures is owned and operated by:

FROZEN SKINS LTD

Company number: 17313549

Address: 77 Fulham Palace Road, London, The Foundry, W6 8AF, United Kingdom

Email: [email protected]

Website: frozen-textures.com 

For the purposes of applicable data protection law, FROZEN SKINS LTD is the data controller responsible for determining how and why your personal data is processed.

In this Privacy Policy, “FrozenTextures”, “we”, “us”, and “our” refer to FROZEN SKINS LTD.

“You” and “your” refer to any visitor, registered user, customer, or other person using the Website or Services.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• visit or browse the Website;
• create or manage a FrozenTextures account;
• purchase Credits;
• purchase ready-made textures from the Store;
• submit prompts to the AI texture generator;
• generate, save, or download textures;
• contact customer support;
• subscribe to communications where available;
• interact with our Website, emails, or related services.

Third-party websites, payment interfaces, software, or services may have their own privacy policies. We are not responsible for how independent third parties process personal data outside our control.

3. Personal Data We Collect

The personal data we collect depends on how you use FrozenTextures.

3.1 Account information

When you create or manage an account, we may collect:

• your name or display name;
• email address;
• password in encrypted or hashed form;
• account identifier;
• registration date;
• account preferences;
• selected currency;
• Credit balance;
• account status;
• login and security information.

We do not have access to your original password after it has been securely hashed.

3.2 Purchase and transaction information

When you purchase Credits or Store products, we may receive:

• order or transaction reference;
• product or Credit package purchased;
• amount paid;
• selected currency;
• payment status;
• date and time of payment;
• payment method category;
• limited billing information;
• tax-related information;
• refund, reversal, or chargeback status;
• fraud or risk indicators supplied by the payment provider.

We use this information to confirm purchases, allocate Credits, provide downloads, maintain transaction records, process refunds, prevent fraud, and respond to payment-related requests.

3.3 Payment data

FrozenTextures does not directly collect, process, transmit, or store your full payment card number, CVV or CVC security code, online banking password, or complete payment credentials.

All payments are processed by independent third-party payment providers through their own secure payment systems.

Your payment provider may collect and process information such as:

• card or account details;
• billing address;
• authentication information;
• device and fraud-prevention data;
• transaction information;
• identity verification information.

The payment provider processes this information under its own terms and privacy policy. FrozenTextures generally receives only limited transaction information required to confirm the payment and provide the purchased Credits or digital products.

4. Technical and Usage Data

When you access the Website, we may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• language and regional settings;
• approximate location derived from an IP address;
• referring website;
• pages visited;
• links and buttons selected;
• session information;
• access dates and times;
• login activity;
• error reports;
• performance information;
• security and fraud signals;
• cookie and similar technology identifiers.

We use technical data to operate the Website, maintain security, diagnose errors, understand how features are used, prevent abuse, and improve performance.

5. How We Use Personal Data

We may use personal data to:

• create and manage your account;
• authenticate users and secure accounts;
• display your Credit balance;
• process and confirm Credit purchases;
• provide purchased Store products;
• operate the AI texture generator;
• deduct Credits for completed generation requests;
• create, save, and deliver texture files;
• provide access to previous downloads;
• process refund and cancellation requests;
• respond to customer-support enquiries;
• communicate service and security information;
• prevent fraud, abuse, and unauthorised transactions;
• detect technical problems;
• maintain and improve the Website;
• enforce our Terms of Service;
• investigate complaints and disputes;
• comply with tax, accounting, legal, and regulatory obligations;
• establish, exercise, or defend legal claims;
• protect the rights, property, and security of FrozenTextures, our users, and third parties.

We do not sell personal data to advertisers or other third parties.

6. Lawful Bases for Processing

We process personal data only where an applicable lawful basis is available.

6.1 Performance of a contract

We rely on contractual necessity where processing is required to:

• create and administer your account;
• complete a purchase;
• allocate Credits;
• process a generation request;
• provide purchased or generated textures;
• maintain download access;
• respond to a request concerning an order or service.

6.2 Legal obligations

We may process or retain information where necessary to comply with:

• tax and accounting requirements;
• consumer-protection obligations;
• sanctions and trade restrictions;
• fraud-prevention requirements;
• court orders;
• regulatory requests;
• other applicable legal duties.

6.3 Legitimate interests

We may process personal data where necessary for legitimate business interests, provided those interests do not override your rights.

These interests may include:

• operating and improving FrozenTextures;
• protecting accounts and systems;
• preventing fraud and abuse;
• understanding Website performance;
• maintaining transaction and support records;
• resolving disputes;
• enforcing our legal terms;
• protecting our business and users.

6.4 Consent

We may rely on your consent for:

• optional marketing communications;
• non-essential cookies or analytics where consent is required;
• other optional processing clearly explained at the time.

You may withdraw consent at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

7. Strong Customer Authentication

Where Strong Customer Authentication is required for an online payment, the authentication process is carried out by the relevant bank, card issuer, payment provider, or other regulated payment service provider.

Strong Customer Authentication may require two or more independent verification elements, such as something the customer knows, possesses, or inherently is. Its purpose is to confirm that the person requesting a payment or account action is authorised to do so and to reduce payment fraud.

FrozenTextures does not directly receive or store the confidential authentication information used by your bank or payment provider.

8. Payment Services and PSD2 Requirements

Payment providers may apply security and authentication requirements arising from the UK Payment Services Regulations, Strong Customer Authentication rules, or equivalent payment legislation.

PSD2 was implemented in the UK through the Payment Services Regulations 2017, and the related Strong Customer Authentication standards apply primarily to banks and payment service providers.

FrozenTextures supports the payment provider’s authentication process but does not independently perform the regulated payment-provider function. Authentication may not be requested for every payment where a legally permitted exemption applies.

9. Data Sharing

We may share personal data only where reasonably necessary with the following categories of recipients.

Payment providers

To process payments, confirm transactions, prevent fraud, administer refunds, and handle disputes.

Hosting and infrastructure providers

To host the Website, databases, account information, generated textures, backups, and technical systems.

AI service providers

To process prompts, generation settings, and technical information required to generate textures.

Email and communication providers

To send account confirmations, transaction notices, security messages, password resets, and support communications.

Analytics and performance providers

To understand Website usage, diagnose errors, and improve performance, subject to applicable cookie and consent requirements.

Fraud and security providers

To detect suspicious activity, protect accounts, verify transactions, and prevent abuse.

Professional advisers

To obtain legal, accounting, audit, insurance, or compliance services.

Authorities and regulators

Where disclosure is required by law, court order, legal process, sanctions requirements, or a competent authority.

Business transfers

Personal data may be disclosed in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of the FrozenTextures business. Appropriate confidentiality and data-protection safeguards will be used.

Service providers may only process personal data for authorised purposes and subject to appropriate contractual obligations.

10. International Data Transfers

Some service providers may process personal data outside the United Kingdom or the European Economic Area.

Where a restricted international transfer occurs, we use a lawful transfer mechanism where required, such as:

• UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved Standard Contractual Clauses;
• another legally recognised safeguard or exception.

We may also assess whether the destination, recipient, and transfer arrangements provide an appropriate level of protection.

The UK GDPR contains specific requirements for restricted transfers outside the UK. The ICO recognises mechanisms including the UK International Data Transfer Agreement and the UK Addendum as safeguards for eligible transfers. 

11. Data Security

We use reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, disclosure, destruction, and misuse.

Depending on the nature of the information and processing, these measures may include:

• encrypted connections;
• password hashing;
• access controls;
• account authentication;
• restricted administrative access;
• system and activity logging;
• secure hosting arrangements;
• software updates and vulnerability management;
• backups and recovery procedures;
• fraud and abuse monitoring;
• security reviews;
• confidentiality obligations;
• staff access limitations;
• incident-response procedures.

Access to personal data is limited to authorised personnel and service providers who require it for legitimate operational purposes.

No internet-based system can be guaranteed to be completely secure. You are responsible for using a strong password, keeping your login details confidential, and notifying us promptly if you suspect unauthorised access.

12. GDPR and Data Protection Compliance

We apply data-protection principles when handling personal data, including:

• processing data lawfully, fairly, and transparently;
• collecting data for specified purposes;
• limiting collection to information that is reasonably necessary;
• taking reasonable steps to maintain accurate data;
• retaining data only for as long as required;
• protecting data through appropriate security measures;
• maintaining responsibility for our processing activities.

We may periodically review our data-handling practices, security arrangements, service-provider relationships, and internal procedures.

Privacy information must explain clearly how organisations collect and use personal information, and the UK GDPR gives individuals the right to receive this information. (ico.org.uk)

13. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, security, and dispute-resolution requirements.

Retention periods may depend on the type of data.

Account information

Retained while your account is active and for a reasonable period after deletion where required to complete deletion, prevent fraud, resolve disputes, or comply with law.

Transaction information

May be retained for the period required by tax, accounting, consumer-protection, fraud-prevention, and financial-recordkeeping obligations.

Generated and purchased textures

May remain available while your account is active, subject to storage limits, service changes, legal obligations, and account deletion.

Prompts and generation records

May be retained to provide account history, investigate technical failures, prevent abuse, and resolve Credit disputes.

Support correspondence

May be retained for as long as reasonably necessary to resolve the request, maintain business records, and manage possible disputes.

Security logs

May be retained for a limited period required to detect, investigate, and prevent security incidents or fraudulent activity.

When personal data is no longer required, we will delete, anonymise, or securely dispose of it, unless continued retention is required or permitted by law.

14. Account Deletion

You may delete your FrozenTextures account through your account settings.

You may also contact us at [email protected] for assistance.

Deleting your account may result in the loss of access to:

• unused Credits;
• generated textures;
• purchased texture downloads;
• transaction history;
• saved settings;
• account content.

You should download any files you wish to retain before deleting your account.

Deletion does not require us to remove information that must be retained for legal, tax, accounting, fraud-prevention, security, chargeback, or dispute-resolution purposes.

Some information may remain temporarily in secure backups until it is deleted through the normal backup cycle.

15. Cookies and Similar Technologies

FrozenTextures may use cookies, local storage, and similar technologies to:

• maintain secure sessions;
• keep users signed in;
• remember preferences;
• maintain account functionality;
• support shopping or Credit purchase processes;
• prevent fraud;
• measure Website performance;
• understand Website usage.

Strictly necessary technologies may be used without optional consent where permitted by law.

Non-essential analytics, advertising, or preference technologies will be used subject to applicable consent requirements.

Further information is provided in our Cookie Policy and cookie settings.

16. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of personal data;
• request restriction of processing;
• object to certain processing;
• request data portability;
• withdraw consent;
• object to direct marketing;
• request information about international transfers;
• challenge certain decisions made solely by automated means;
• submit a complaint to a supervisory authority.

These rights are not absolute. We may refuse or limit a request where permitted by law, including where information must be retained to comply with legal obligations, establish legal claims, prevent fraud, or protect another person’s rights.

17. Links and Third-Party Services

The Website may contain links to external websites or integrations with third-party services.

Those third parties determine their own data-processing practices. You should review their privacy policies before providing personal data.

FrozenTextures is not responsible for independent third-party websites, applications, policies, security measures, or data-handling practices.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• changes to the Website or Services;
• new account or generator features;
• changes to service providers;
• legal or regulatory developments;
• security requirements;
• changes to our data-processing practices.

The updated version will be published on the Website with a revised “Last updated” date.

Where a change materially affects registered users, we may provide additional notice through email, an account notification, or a Website notice.

19. Governing Law

This Privacy Policy and matters relating to FrozenTextures’ processing of personal data are governed by the laws of the United Kingdom, subject to any mandatory rights or protections available under applicable data-protection law.

20. Contact Information

For privacy questions, data-protection requests, or complaints, contact:

FROZEN SKINS LTD

Company number: 17313549

Address: 77 Fulham Palace Road, London, The Foundry, W6 8AF, United Kingdom

Email: [email protected]